01 The Premise
Discover what this programme delivers in under two minutes — then secure your professional certificate and immediate access.
02 The Listening Room
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Customer Experience Design — Executive briefing
Lars · Dr. Yasmin Ahmed
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03 The Transcript
Lars: Welcome to this CourseFM executive briefing, in association with LearnUNI.
Dr. Yasmin Ahmed: In the next two minutes we'll explore Customer Experience Design — and why professionals choose to enrol.
Lars: Learn to craft user‑centric journeys, applying research, strategy, and design principles to elevate customer experiences across retail and service channels
Dr. Yasmin Ahmed: That concludes your executive briefing — you now have a clear view of Customer Experience Design, the skills you'll gain, and the professional certificate you'll earn.
Lars: Secure your place today through LearnUNI. Immediate access, world-class credentials, certificate included — enrol now and begin your next chapter.
04 Keep Exploring
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