01 The Premise
Discover what this programme delivers in under two minutes — then secure your professional certificate and immediate access.
02 The Listening Room
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Customer Experience Design — Executive briefing
Kwame · Dr. Yuki Tanaka
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03 The Transcript
Kwame: Welcome to this CourseFM executive briefing, in association with London School of Planning and Management.
Dr. Yuki Tanaka: In the next two minutes we'll explore Customer Experience Design — and why professionals choose to enrol.
Kwame: Learn to craft seamless journeys, map touchpoints, and enhance satisfaction using human‑centered design, analytics, and service strategies for digital brands
Dr. Yuki Tanaka: That concludes your executive briefing — you now have a clear view of Customer Experience Design, the skills you'll gain, and the professional certificate you'll earn.
Kwame: Secure your place today through London School of Planning and Management. Immediate access, world-class credentials, certificate included — enrol now and begin your next chapter.
04 Keep Exploring
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