01 The Premise
Discover what this programme delivers in under two minutes — then secure your professional certificate and immediate access.
02 The Listening Room
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Customer Experience Design — Executive briefing
Luca · Dr. Dolores Ruiz
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03 The Transcript
Luca: Welcome to this CourseFM executive briefing, in association with London School of Business and Administration.
Dr. Dolores Ruiz: In the next two minutes we'll explore Customer Experience Design — and why professionals choose to enrol.
Luca: Learn to craft seamless, customer‑centric journeys, applying design thinking, analytics, and empathy to boost satisfaction and loyalty through practical projects
Dr. Dolores Ruiz: Design end‑to‑end customer journeys that increase Net Promoter Score by at least 15 % within one year Optimise cross‑functional service workflows to reduce average handling time by 20 % and cut operational costs Lead multi‑regional CX teams to launch personalized digital touchpoints, achieving a 25 % uplift in conversion rates Deliver data‑driven CX strategy dashboards that inform senior leadership, driving quarterly revenue growth of at least 8 %
Dr. Dolores Ruiz: That concludes your executive briefing — you now have a clear view of Customer Experience Design, the skills you'll gain, and the professional certificate you'll earn.
Luca: Secure your place today through London School of Business and Administration. Immediate access, world-class credentials, certificate included — enrol now and begin your next chapter.
04 Keep Exploring
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