01 The Premise
Discover what this programme delivers in under two minutes — then secure your professional certificate and immediate access.
02 The Listening Room
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Customer Experience Design — Executive briefing
Archie · Dr. Klara Horvat
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03 The Transcript
Archie: Welcome to this CourseFM executive briefing, in association with London School of Planning and Management.
Dr. Klara Horvat: In the next two minutes we'll explore Customer Experience Design — and why professionals choose to enrol.
Archie: Learn to craft seamless, user‑centered journeys, applying design thinking, analytics, and empathy to elevate experiences across digital, retail, and service
Dr. Klara Horvat: Master end‑to‑end CX strategy development, increasing Net Promoter Score by at least 15 % across multinational customer bases. Architect data‑driven journey maps that reduce friction points, delivering a 20 % improvement in first‑contact resolution rates. Lead cross‑functional CX initiatives that cut service turnaround time by 30 % while maintaining global compliance standards. Design scalable feedback ecosystems enabling continuous improvement cycles, boosting customer lifetime value by up to 25 % worldwide.
Dr. Klara Horvat: That concludes your executive briefing — you now have a clear view of Customer Experience Design, the skills you'll gain, and the professional certificate you'll earn.
Archie: Secure your place today through London School of Planning and Management. Immediate access, world-class credentials, certificate included — enrol now and begin your next chapter.
04 Keep Exploring
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