01 The Premise
Discover what this programme delivers in under two minutes — then secure your professional certificate and immediate access.
02 The Listening Room
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Customer Experience Design — Executive briefing
Jorge · Dr. Ivy Campbell
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03 The Transcript
Jorge: Welcome to this CourseFM executive briefing, in association with LearnUNI.
Dr. Ivy Campbell: In the next two minutes we'll explore Customer Experience Design — and why professionals choose to enrol.
Jorge: Master end‑to‑end customer‑experience strategy development, increasing Net Promoter Score by at least 15 % within 12 months. Architect data‑driven journey maps and service blueprints, reducing friction points and cutting support tickets by 20 %.
Dr. Ivy Campbell: Lead cross‑functional CX initiatives that deliver personalized touchpoints, boosting customer lifetime value by up to 25 %. Optimise omnichannel feedback loops, enabling real‑time sentiment analysis and increasing issue resolution speed by 30 %.
Dr. Ivy Campbell: That concludes your executive briefing — you now have a clear view of Customer Experience Design, the skills you'll gain, and the professional certificate you'll earn.
Jorge: Secure your place today through LearnUNI. Immediate access, world-class credentials, certificate included — enrol now and begin your next chapter.
04 Keep Exploring
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