01 The Premise
Discover what this programme delivers in under two minutes — then secure your professional certificate and immediate access.
02 The Listening Room
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Customer Experience Design — Executive briefing
Nathan · Dr. Mei Lin
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03 The Transcript
Nathan: Welcome to this CourseFM executive briefing, in association with HealthCareStudies (An LSPM brand).
Dr. Mei Lin: In the next two minutes we'll explore Customer Experience Design — and why professionals choose to enrol.
Nathan: Master end‑to‑end CX strategy development, increasing Net Promoter Score by at least 15 % within twelve months. Architect data‑driven journey maps that reduce customer friction points, delivering a minimum 20 % improvement in task completion rates.
Dr. Mei Lin: Lead cross‑functional CX governance teams to implement omnichannel solutions, achieving a 10‑point rise in overall satisfaction scores. Scale personalized service design initiatives, generating at least $2 million incremental revenue through upsell and retention within one fiscal year.
Dr. Mei Lin: That concludes your executive briefing — you now have a clear view of Customer Experience Design, the skills you'll gain, and the professional certificate you'll earn.
Nathan: Secure your place today through HealthCareStudies (An LSPM brand). Immediate access, world-class credentials, certificate included — enrol now and begin your next chapter.
04 Keep Exploring
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