01 The Premise
Discover what this programme delivers in under two minutes — then secure your professional certificate and immediate access.
02 The Listening Room
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Customer Experience Design — Executive briefing
Arjun · Dr. Harper Quinn
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03 The Transcript
Arjun: Welcome to this CourseFM executive briefing, in association with LearnUNI.
Dr. Harper Quinn: In the next two minutes we'll explore Customer Experience Design — and why professionals choose to enrol.
Arjun: Designing exceptional customer experiences through strategy, empathy, and innovative solutions, enhancing business growth and loyalty effectively always online
Dr. Harper Quinn: Master the end‑to‑end CX strategy lifecycle, driving a 15 % increase in Net Promoter Score within twelve months. Architect omnichannel service blueprints that reduce customer effort scores by 20 % while boosting cross‑sell revenue globally. Lead cross‑functional CX workshops to align 30+ stakeholder teams, delivering a measurable 25 % improvement in first‑contact resolution. Design data‑driven journey analytics dashboards that enable executives to forecast churn risk and increase retention by 10 % annually.
Dr. Harper Quinn: That concludes your executive briefing — you now have a clear view of Customer Experience Design, the skills you'll gain, and the professional certificate you'll earn.
Arjun: Secure your place today through LearnUNI. Immediate access, world-class credentials, certificate included — enrol now and begin your next chapter.
04 Keep Exploring
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